After reviewing the above, I can confirm a support ticket was made explaining they had on-going technical issues, prior to this ban being given.
KonradKoconout has been nothing but respectful throughout the process of the support ticket and filing this appeal, he is also willing to continue the RP once back on the character.
I want to make it clear that Gr1mmy has followed the correct process in waiting 10 minutes for the reconnection before taking action, but this will appeal will be accepted on the basis that a support ticket was made prior to the ban being issued, willingness to continue the roleplay scene and a respectful attitude throughout.
- Dong