You have been banned. Whether you did this intentionally or not, these bans were over 3 years ago, so if you didnt remember thats understandable.
These questions are to invoke critical thinking on how you would handle the situation. There will be times when you are in RP, and other staff are AFK/handling other tickets. How would you proceed, there is no bias if you are not involved, or someone you may know is not involved. I get where your coming from, so lets rephrase your in RP and an RDM ticket pops up how would you handle the situation. Same question but is a little more clear on what we are actually asking you and trying to get you engaged in.
Just some food for thought that could help you elaborate on this. There will be times when you take a ticket from someone you dont know, and the person that RDMd or rule broke, is someone you know or a friend. Ive had a few tickets like that through the years. Its good that you want to be an unbiased staff member, but sometimes your gonna end up in situations where you may have a bias and you'll need to work through that and to make sure your verdict doesnt hold any bias.